Craig McNaughton | About

Craig McNaughton

515 Albert Avenue
Saskatoon, Saskatchewan S7N 1G4

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Summary

I have developed significant skills in web programming and application development working on PHP and ASP programming, with MySQL, Access and SQL Server databases, and incorporating Javascript and VBScript. My education as a technical writer and work as web publisher complement those skills with an ability to see websites and applications from an end-user perspective. I keep myself updated on best practices and changing technology to ensure that I can provide the best product possible.

I will put all of these skills, abilities and experiences to efficient and effective use as a web developer, web programmer or technical writer.

Employment

Craig McNaughton (Self-employed), Saskatoon, Saskatchewan

Web developer / Technical writer, September 2008 to present

Develop and maintain websites
Write technical documentation and communication
Consult on website development

Externalgateway.com, Toronto, Ontario

Web Developer / Site Administrator, August 2004 to present

Doubled client base by directly soliciting new clients

Develop and maintain company and customers’ websites and manage customer accounts
Consult on website development

Canadian Imperial Bank of Commerce, Toronto, Ontario

Quarterly Achiever, Team Achiever, Superstar, eAchiever, Top Performer and On-the-Spot awards for exceptional performance, productivity, quality, leadership, team performance and teamwork

Web Publisher, Business Information Management, May 2007 to September 2008

Learned ASP, SQL Server and Ektron CMS300 content management system (CMS)

Published procedures manuals through web-based, SQL Server CMS
Created and updated ASP templates and CSS stylesheets for SQL Server CMS
Maintained web-based (ASP/SQL Server) workflow system
Managed database and server issues to maximize website availability

Business Specialist, National Support Line, September 2006 to May 2007

Investigated system issues and provided internal support, reported issues to project team
Enabled effective communication between project and support teams and user community
Analyzed business data, provided recommendations to management and project team

Business Specialist, Procedures and Product Information Services,
January 2005 to September 2006

Department lead for migration of National Support Line documentation functions

Developed and updated procedural manuals for branch employees
Analyzed business data, provided recommendations to management
Assisted in projects to increase operational efficiency

Bilingual Call Centre Specialist, National Support Line, September 2001 to January 2005

Learned hardware, software and network troubleshooting

Instructed callers in financial planning applications, developed and maintained by CIBC
Assisted callers with hardware, software and network issues on personal computers, servers and peripherals
Trained new employees

Fairmont Hotels and Resorts - The Fairmont Banff Springs, Banff, Alberta

Night Manager, March 2000 to May 2001

Assistant Night Manager, December 1998 to March 2000

Guest Services Attendant and Relief Coordinator, May 1997 to December 1998;
Summers, May 1993 to September 1996

Learned Front Desk and Guest Services operations, including personnel, logistics and inventory management
Automated a two-hour, daily, manual process for compiling Housekeeping assignments
Redesigned reports to be produced more quickly with fewer errors, saving over 15 hours weekly
Documented all Night Reception procedures and processes, which were previously undocumented
Leadership 2000 and Interaction Management courses: interacting effectively with customers and employees

Managed guest problems and queries with authority and diplomacy
Developed efficient and effective training, management and office procedures for new computer systems
Managed budget, payroll and productivity: delegating and organizing workload and coaching employees
Managed computer system procedures and queries, ensuring maximum functionality
Coordinated and assisted in emergency situations
Recruited and trained new Front Office employees

Education

Humber College Institute of Technology & Advanced Learning, Toronto, Ontario

Technical Writing Certificate, September 2006 to February 2008

Completed with honours

Technical writing fundamentals, including editing, project management, marketing and HTML

University of Saskatchewan, Saskatoon, Saskatchewan

College of Engineering, September 1992 to May 1997

Bachelor of Science in Engineering (Chemical)

Fluent in English and French with a working knowledge of German

French Immersion program from Kindergarten to grade 12
Attended school in Germany, traveled extensively in Europe as part of a student exchange program

Skills

Leadership

Chemical Engineering Students’ Society, Saskatoon, Saskatchewan

President, May 1996 to May 1997

Created and maintained Society website

Chaired all executive and general meetings and supervised all functions, including the graduation dinner
Represented all undergraduate Chemical Engineering students at Saskatoon Engineering Students’ Society executive meetings

Computer

Web development and design: ASP, HTML, Javascript, PHP, VBScript; EditPlus 2, FrontPage, UltraEdit
Database: Access, MySQL, SQL Server
Content management: Ektron CMS300, Microsoft Sharepoint, Wordpress
Operating systems: IBM OS/2 Warp, Linux, MS-DOS, Windows
Word processing: OpenOffice Writer, Word, WordPerfect, Works
Spreadsheet: Excel, Lotus 1-2-3, OpenOffice Calc, Quattro Pro
Presentation: OpenOffice Impress, PowerPoint
Project management: Microsoft Project
Property management: LANmark

Portfolio

ppfhouse.com: a combination of websites for three brothers who provide music, art, animation and video services
westerncitiesconference.ca: an information website for the annual Western Cities Human Resources Conference
externalgateway.com: a corporate website for a web hosting and development company
craigmcnaughton.ca: a personal website featuring a portfolio and resumé

Perform hardware and software maintenance and upgrades on personal computers
Developed Visual Basic macros at CIBC for automation, ease-of-use and consistency in applications
Developed and maintained information database at CIBC
Developed and maintained word-processing and spreadsheet documents for Accounting, Food and Beverage, Front Office and Housekeeping departments at the Fairmont Banff Springs